Morning TMGers. This week was the culmination of eight straight days of learning and being out of my office at Carlson, so my head is bursting. This first post will merely thank all of you for being good compatriots, dedicated to better internal communications within our companies. Unfortunately, I'm among the early departures this morning, so if I don't get a chance to personally thank each of you for your contribution here, please let this be a start.
This will be a terrific way to stay in touch. My first contribution will be to follow up from yesterday's breakout on recognition. Carlson uses a points program -- Bravos -- that is actually commercially available through Carlson Marketing. It lets anyone provide intangible but meaningful recognition, via a simple web link, to anyone else in your organization. We have our system set up to align with our four part strategy -- Build the Team, Satisfy the Customer, Deliver the Family of Businesses and Work Smarter, Not Harder. While you'll need a Carlson employee ID to get past the sign-on page, you can see what it looks like here:
https://www.carlsonrewards.com/CARLSON/frameset/index.cfm
If you want to learn more about this, just respond here with you email address and I'll have somebody from Carlson Marketing get in touch. To learn more about Carlson Marketing generally, go to:
http://www.carlsonmarketing.com/cmgcom/CMG.portal
I trust this will be the first of many great benchmarking opportunities and I thank CRA for providing us this easy access!
Cheers! js
Posted at 07:18 AM | Permalink | Comments (2) | TrackBack (0)
Greetings to TMG:
There's an issue I should have raised that I would like to bring up now -- notices of call-center or other data-services outages. Are your departments asked to write and send these types of messages, or is this a function within IT? If you handle this yourselves, do you prefer a certain software (e.g. Tivoli) and do you make use of automation to assist in the process? This is becoming a more intense topic in our shop.